This can be a problem.
Note that you cannot use a credit card online on our website www.sbb.ch to pay an outstanding Half-Fare travelcard bill.
If you try to renew your half-fare travelcard like that, you will actually just buy a new subscription and close a new contract with us. However, the older Half-Fare travelcard will remain unpaid.
Half-Fare travelcard invoices can only be paid by bank transfer (online via e-banking or on a counter) with the reference number of the bill.
Unfortunately, the sbb Community is not the right platform for us to handel your request. So, my advice for you, is to heck your swisspass account via www.swisspass.ch.
If you notice that you have 2 Half-Fare travelcards on your swisspass at the same time, or if you are sure that you have made the payment correctly by bank transfer but your payment is still not visible in our system, please call us immediately on +41 848 44 66 88 (0.08/min.) or +41 51 225 78 00.
Have a nice day. EllenvS.
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