Hi @jaejunyoo
We regret the troubles that you are having in using SBB Mobile.
It would be quite a challenge to provide a remote diagnosis. Please contact our online support directly and provide the following information:
- Manufacturer (Samsung, Nokia, Apple, etc.): - Mobile phone model (Galaxy S5, Lumia 900, iPhone 6, etc.): - What operating system (including its version) is running on your mobile phone?: - Which version of SBB Mobile is installed on your mobile phone?: - Detailed problem report (including screenshot if possible): - Which schedule has been selected? - Which ticket has been selected (class, outward/return, full-/half fare)?: - Amount of the purchase?
Contact SBB Mobile: https://www.sbb.ch/en/timetable/mobile-apps/sbb-mobile/contact.html
Thanks for your effort!
Kind regards SandraI
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