SBB CFF FFS Community

Hi @Timothy1  thank you very much for your question.  A GA pass is a contract, valid at least 6 months, allowing holders to travel everywhere in Switzerland when it is valid. This is not the best option for tourists.  Depending on how long you are staying and how often you are travelling, there are different options that work for you: -you can buy day passes: with this much advance you can get saver day passes. Those are tickets valid all day everywhere in Switzerland and you can get them online: Saver Day Pass – book earlier, travel cheaper | SBB .you can purchase a Swiss Travel Pass: Swiss Travel Pass – the All-in-one-Ticket for Switzerland | SBB Tje best option would be the one for three days.  If you have any further question, please call our colleagues at the SBB Contact Center (0041 848 44 66 88, CHF 0.08/min), available 24/7.  I wish you a nice day EleonoraS ... Mehr anzeigen

Hello @yasmine98  Thank you for your question.  You can create a SwissPass Login here www.swisspass.ch to be able to log in inteo the SBB Mobile App and www.sbb.ch/en.  From both channels you can purchase tickets, saver and supersaver tickets and daypasses. Our special offers for tourists are these:  - the Siwss Half Fare Card, valid one month Swiss Half Fare Card – Switzerland at half the price | SBB - the Swiss Travel Pass Swiss Travel Pass – the All-in-one-Ticket for Switzerland | SBB Both are available as e-ticktes and you do not neeed the swisspass card for them.  I hope this answer could help you. If you have any further question, my colleagues at teh SBB Contact Center will be happy to help you: 0848 44 66 88 (CHF 0.08/min). Have a nice day EleonoraS ... Mehr anzeigen

Hello @udomwitkan  Thank you for your question.  Usually when only one letter is wrong, it is considered a typo and you can travel with it.  If you wish, you can contact the agent in Thailand and ask for a correction.  I wish you a nice day and a good time in Switzerland. EleonoraS ... Mehr anzeigen

Hello @TheStig85  Thank you for your question.  Please create a SwissPass Login (www.swisspass.ch) and afterward log in into the SBB App or the www.sbb.ch website using your credentials.  Save your credit card as a payment method and tray the purchase again: usually it is best to buy tickets with the SwissPass Login instead of as a guest.  If this does not work, please check with your bank. If they say everything is alright, check here: SBB Mobile | SBB help & contact In the FAQ there are many helpful tips and at the end of the page you can find a contact form as well, in case you could not solve the problem. I wish you a great day EleonoraS ... Mehr anzeigen

Hello @AnnaAllschwil  Thank you for your question. It really depends: differents error codes have different meanings but can mostly be solved.  Try logging out and back in in the App: if this does not work, delete the App and download it again.  If you still do not manage to solve the problem, check the FAQ here or fill out the form: SBB Mobile | SBB help & contact You will be required to give information about your device (brand, model), about the App (version) and so on.  It is always helpful if you have a screenshot of the error as well.  I wish you a nice day EleonoraS   ... Mehr anzeigen

Hello @jamesyliu1210  Thank you very much for your post.  No, it is not too early; sometimes EC trains from/to Milan are quickly fully booked acutally.  If there is a bug and you cannot end the purchase successfully, I suggest you create a SwissPass Login (www.swisspass.ch). Afterwards, you can log in onto www.sbb.ch with your SwissPass credentials and save the payment method unter "my account" > "payment method". And only after try and purchase the ticket.  If you are in Switzerland, you can also buy the tickets by phone caling the SBB Contact Center (0041 848 44 66 88, CHF 0.08/min): we will then send you the tickets by mail to your adress or you can pick them up at any SBB ticket counter before the journey.  I wish you a nice day EleonoraS ... Mehr anzeigen

Ciao @LG007  Grazie per la tua domanda. Si, esistono gli abbonamenti transfrontalieri: le tariffe si suddividono in giovani e adulti. Non esiste la categoria studenti.  Qui trovi tutte le info e i prezzi: Abbonamento mensile transfrontaliero (arcobaleno.ch) Ti auguro una buona giornata.  EleonoraS ... Mehr anzeigen

Hallo @jakk07  Danke für deine Antwort. Ein SwissPass Login ist nötig, um sich auf www.sbb.ch einzuloggen.  Du kannst das Login erstmal erstellen (www.swisspass.ch) und dann die Angaben (E-Mail und Passwort) benutzen, um auf www.sbb.ch dich anzumelden.  Wir können dein Video leider nicht sehen aber: sollte das nicht klappen, versuch mit einem anderen Browser.  Ich wünsche dir einen schönen Tag.  EleonoraS ... Mehr anzeigen

Bonjour @Ninie23  Merci pur votre question.  Une carte journalière national est valable de 00:00 jusqu'à 05.00 du jour d'après. Au moment de l'achat il y a zoujours un petit symbol "i" pour "infomation", ou' il y a indiqué la validité exacte de chaque produit (carte journalière, billet simple, abonnement etc). Je vous souhaite une bonne journée. EleonoraS ... Mehr anzeigen

Bonjour @YM1  Merci pour votre message.  Comme vous imaginez surement, la Communinty CFF n'est pas le bon canal pour votre demande.  Veuillez trouver toutes les infos sur l'indemnisation ici: Retards: aide Remboursement et indemnisation | Aide et contact CFF (sbb.ch) Je vous souhaite une bonne journée. EleonoraS ... Mehr anzeigen

Bonjour @elcarraco  Merci pour votre message.  La Community CFF est publique, aucun numéro de client ou de contrat ne peut être publié ici. Pour cette raison, nous ne pouvons pas vérifier votre demande : veuillez appeler le Contact Center CFF (0848 44 66 88, CHF 0.08/min). Ils vérifieront la situation et la validité de votre abonnement.  Je vous souhaite une bonne journée.  EleonoraS ... Mehr anzeigen

Hi @sirlenerrm  Thank you for your question.  Tickets for September are already available. It can be that the first part of the journey (Milano > Brig, with an EC train) is already fully booked.  You can try and split the puchase: first Milano > Brig and then Brig > Zermatt.  Please call our colleagues at teh SBB Contact Center (0041 848 44 66 88, CHF 0.08/min) to have more information.  I wish you a nice day. EleonoraS   ... Mehr anzeigen

Bonjour @Estelle1  Oui, ces cartes journalières sont valable sans abonnement demi tarif dans toute la Suisse.  Bonne journée et meillures salutations EleonoraS ... Mehr anzeigen

Hallo @Caroline1  Danke für deine Frage. Nein, das ist nicht möglich. Wir bieten aber das Service Tür zu Bahnhof an: Tür zu Bahnhof | SBB Das Gepäck wird bei dir zu Hause abgeholt und du kannst 2 Tage später es am Zielbahnhof abholen. Ich wünsche dir einen schönen Tag. EleonoraS ... Mehr anzeigen

Hallo @GutesGelingen64  Danke für deine Frage. Ja, darfst du. Für den Hund brauchst du auch ein Billett, entweder ein Einfaches mit Halbtax oder eine Hundetageskarte.  Ich wünsche dir einen schönen Nachmittag. EleonoraS ... Mehr anzeigen

Hi @ming_bai  They are two different products because they are available for different target groups (residents vs international guests), but they both give the same advantage: to travel for half of the price. You may select "half fare travelcard" by discount cards as well.   I wish you a nice day. EleonoraS ... Mehr anzeigen

Hello @HWAJIN  Thank you for your question.  To be able to purchase a Junior Travel Card you need a permanent address in Switzerland.  If you do not have one, please purchase (saver) ticket to half the price for your kids (aged 6-15.99) I wish you a nice day EleonoraS ... Mehr anzeigen

Hello  @ryandmcbride  Thank you for your question.  The Swiss half fare card, our special offer for international guests, is available as e-ticket. When you purches it, you receive an email with the document to show during ticket checks. There is no physical card. Here you can find more details: Swiss Half Fare Card – Switzerland at half the price | SBB I wish you a nice day.  EleonoraS ... Mehr anzeigen

Ciao @Pierpaolo  Grazie per la tua domanda.  DIpende tutto dal tipo di biglietto e dal momento di richiesta del rimborso.  Per quanto riguarda i biglietti per la Svizzera, funziona cosi:  - Un biglietto o carta giornaliera standard, cioè a prezzo normale, puo' essere rimborsaro sempre, senza spese, se la richiesta è fatta prima della validità del biglietto stesso. Per esempio, se un biglietto è valido il lunedi, fino alla domenica sera hai diritto ad un rimborso.  - Un biglietto o una carta giornaliera risparmio, cioè a prezzo ridotto, non è rimborsabile, tranne in alcuni casi eccezionali. Se hai comprato un biglietto risparmio con il Login SwissPass, ma ti rendi conto di aver fatto un errore, puoi chiedere il rimborso senza spese entro i primi 30 minuti dall'acquisto. Puoi trovare le altre eccezioni qui: Tariffe e prescrizioni Panoramica - Alliance SwissPass (vedi Tariffa 600.9, capitolo 8.2)  In generale, sia dalla App che dal sito puoi comprare un biglietto per un'altra persona e inoltrarle poi la mail di conferma con il biglietto.   Per quanto riguarda invece i biglietti internazionalei, dipende dal tipo di biglietto, da momento di richiesta di rimborso e dalle condizioni generali per entrambi i casi di ciascun Paese.  Ti consiglio di chiamare il Contact Center FFS di Briga per avere piu informazioni specifiche (0041 848 44 66 88, CHF 0.08/min). Buona giornata EleonoraS ... Mehr anzeigen

Hello @dollster15  You do not need a ticket for them. The important thing is, you have a Swiss Family Card: Swiss Family Card | Switzerland Tourism (myswitzerland.com) Regards EleonoraS ... Mehr anzeigen