@SandraI The state forbids to travel and SBB (let's not forget state owned) is cashing in on travel cards without hesitation showing absolutely zero flexibility or goodwill towards their loyal GA customers - are you kidding me?! 1) stubbornly following the standard terms & conditions in a national state of exception is principally not understandable. Even more given the drastic reduction of service. Why is SBB not extending the 30 days of suspension? 2) If the suspension time cannot be extended for whatever reason, why is SBB at least not accommodating regarding a shortened period of notice for cancellations? It should in principle be possible to cancel a service such as the GA at any time. In times of great uncertainty a month notice period illustrates SBB's absolute lack of interest for customer experience or satisfaction.
... Mehr anzeigen
