SBB CFF FFS Community

harimaruthachal · ‎27.06.2019

HI, I am traveling from Zurich Airport railways station to Rheinfalls and returning to Zurich Airport railways station on July 22rd 2019. I bought the tickets online for the same. My booked ticket is Z-Pass OSTWIND-ZVV Day Pass. I have a couple of questions as follows, 1. I have my tickets in my mobile app. Should I have a printed version of the tickets with me while traveling or should I get physical tickets from the station displaying the mobile app? Or can I enter into the train and display my tickets whenever it is asked for? (I assume, Zurich Airport railways station is staffed, please confirm) 2. While buying the tickets, I selected the train starting from 9 AM in the Zurich. However my tickets are valid from July 22nd to July 23rd 5 AM, so, can I start my journey anytime in the validity? Also, I would like to know if can I exit and enter any intermediate stations anytime throughout the journey? Thanks in advance!

harimaruthachal · ‎25.06.2019

@NicolasK Thanks for the update and I really appreciate the effort! I cancelled the old tickets and got the refund. Moreover I purchased new tickets with correct date. I have couple of questions as follows, 1. I have my tickets in SBB app. Is it required to have a printed copy of the same? Moreover, should I get tickets from Zurich airport railways station or can I just enter into the train? (I hope, Zurich airport railways station is staffed, please confirm). 2. My current tickets is valid from 22nd July 2019 to 23rd July 2019 5AM. Which means, I can start my journey from Zurich anytime and return to Zurich anytime. Also, I can exit and enter any intermediate stations in the journey in the valid time frame. Please confirm. Thanks in advance!

harimaruthachal · ‎22.06.2019

Hi, Thanks for the reply. I applied for the refund and I received a reply as follows, Ref: CC10256311 / 488799293 Dear Mr. Maruthachalam Thank you for your query. We have refunded the ticket of your order 488799293. The amount of CHF 36.40 has been credited to the payment card used for the purchase. This includes a fee of CHF 10.00. Please note: Our refund request form is available under www.sbb.ch/en/refund Kind regards Beatrice Bellwald Swiss Federal Railways SBB AG Contact Center Postoffice box CH - 3900 Brig www.rail.ch But, the refund is not credited to my card yet. I would like to know how long it will take to get processed and credit to my account. Thanks in advance.

harimaruthachal · ‎21.06.2019

Hi, I am Srihari from India. I want to travel from Zurich to Rheinfalls on July 22rd 2019. But, I booked ticket for June 22rd 2019 today. My order number is 488799293. I want to cancel the ticket and get a refund. Since tomorrow is June 22nd, I request you to cancel my June 22nd ticket as soon as possible. PS: I booked a ticket for July 22rd 2019. Thanks in advance.

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