Be very aware of the SBB Saver Day Pass Trap. I was in Switzerland attending a week-long business meeting. Since this is the 1st time my wife and I visited Switzerland and I bought my wife a Saver Day Pass on https://www.sbb.ch/en/travelcards-and-tickets/tickets-for-switzerland/1-day-travelpass/saver-day-pass.html for her to spend a day trekking Switzerland on SBB. My interpretation of the offer is the Saver Day Pass holder can travel to allowable destinations in Second Class car without a Half-Fare travelcard because the pass was purchased at CHF 59. What happened was my wife traveled from Interlaken to Geneva and was demanded to pay additional costs by the Inspector who insisted that the Saver Day Pass was purchased at half price so a Half-Fare travelcard had to be presented. I was in disbelief that the Inspector refused to read the offer language when my wife tried to explain. The female Inspector insist that she is right and she told my wife “I don’t need to read it”. Frustrated and overwhelmed by the Inspector’s rigid attitude, the unwanted attention from other passengers in the train, and the public embarrassment by being put on a spot, my wife quickly showed the Inspector the U.S. passport at the Inspector’s request and paid the difference. Needless to say, my wife’s 1-day trip via SBB was ruined and she came back in tears. Also, she basically doesn't want to return to Switzerland anymore. Well, I have to say SBB website is just not clear to international travelers. It can easily cause confusion and embarrassment like what my wife had experienced. Since we are just visitors from the USA visiting Geneva for the first time and we have no idea what a Half-Fare card is, our assumption was this promotion allows us to select the Reduced price without the need of a Half-Fare Card. To most, the Full price option suggests no discount or no saver. We somehow got misled by the wording “It’s fun to travel so cheaply by train!” and “from CHF 52 without a Half-Fare travelcard”. Since the price option page shows all prices above CHF 52 and we made the wrong assumption we can take the promotion offer buying the Reduced price Save Day Pass. Apparently, we were wrong and therefore my wife had to suffer the consequence of a public humiliation. In USA, Full price means no Saver and Reduced price means Saver. To avoid the same mistakes and consequence from many international visitors traveling in Switzerland, I’d sincerely suggest SBB adding an intermediate page clearly elaborating the necessity of a Half-Fare travelcard to be able to buy the “Saver” Day Pass with a reduced price option. Also, in the same page explaining what the Half-Fare travelcard is will be really helpful for foreign travelers visiting Switzerland for their first time.
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