Hi @giorgix3,
If something does not work optimally with the SwissPass display in the Preview App, it is necessary to look at the technical data of the SwissPass card. This is a private matter which cannot be dealt with here in the community for data protection reasons.
Please contact us by E-Mail: ticketshop@sbb.ch and provide the following information:
Mobile phone maker (Samsung, Nokia, Apple, etc.):
Mobile phone model (Galaxy S5, Lumia 900, iPhone 6, etc.):
What operating system (including its version) is running on your mobile phone?:
Which version of SBB Mobile Preview is installed on your mobile phone?:
Screenshots of the error message or misbehaviour
Client number xxx-xxx-xxx-x
Username SwissPass-Login
Have a nice day.
ClaudiaP.
... Mehr anzeigen