Hello @mw0 We recommend you to contact our support via e-mail: email@example.com
In order to analyse your problem, we require the following additional information (please forward as much details as possible):
- Manufacturer (Samsung, Nokia, Apple, etc.): - Mobile phone model (Galaxy S5, Lumia 900, iPhone 6, etc.): - What operating system (including its version) is running on your mobile phone?: - Which version of SBB Mobile is installed on your mobile phone?: - Time of the incident (date/time): - Detailed problem report (including screenshot if possible): - Steps executed until the error appears? - Which schedule has been selected? - Which ticket has been selected (class, outward/return, full-/half fare)?: - Amount of the purchase?
NOTE: In most cases, the problem can be solved by updating the app or uninstalling and reinstalling it. Kind regards, FatimaH
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