SBB CFF FFS Community

ValerieS · ‎08.02.2019

Hello @guest__user I'll transfer your feedback to the concerned department. Kind regards, ValerieS

ValerieS · ‎08.02.2019

Hello @nilabha A maximum of 19 letters may be printed on the Ticket. You can still travel with the according ticket, since you also have to show proof of identity at ticket inspection. Greetings, ValerieS

ValerieS · ‎06.02.2019

Hello @Gresthe On the IR train from Geneva to Brig are no catering options available. You can find more information on available catering options here: https://www.sbb.ch/en/station-services/on-the-train/rail-catering.html Kindly note, that this is only possible on the listed stretches in the link. Kind regards, ValerieS

ValerieS · ‎06.02.2019

Hello @jin Saver-Day passes are valid on the chosen date up until the next day at 5h00 am. It is no longer valid after 5h00 am. That means you'd need a new ticket for the next day. Kind regards, ValerieS

ValerieS · ‎06.02.2019

Hello @Monika91 Supersaver tickets are E-Tickets and these are issued to a named passenger and are not transferable. This is why you will also be asked to show your Half Fare travelcard or identity card when your tickets are checked on board the train. If you have purchased a ticket for an incorrect person, it is possible to change it. You must be able to prove that you have purchased a new ticket for the exact same route and the correct person. Every exchange is with a fee of CHF 10.00. Online-Ticket FAQ: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/online/faq.html Kind regards, ValerieS

ValerieS · ‎06.02.2019

Hello @dany1952 Vous trouverez les informations directement ici: https://www.sbb.ch/fr/abonnements-et-billets/possibilites-achat/byjuno-facture-mensuelle.html Je vous souhaite une bonne journée. Salutations, Valerie

ValerieS · ‎30.01.2019

Hello @Liz_B You can have multiple stopovers on the chosen stretch with a standard ticket. You are restricted to the timetable chosen if you're purchasing a supersaver ticket. Therefore you can either choose from a standard ticket for CHF 56.00 in order to have more freedom during the day or purchase two supersaver tickets (if available) , one for the stretch Interlaken - Luzern and the other from Luzern to Zurich Airport. For more detailed information on journeys within Switzerland you can call our Rail Service under 0848 44 66 88 (CHF 0.08/Min.). Have a nice day. Greetings, ValerieS

ValerieS · ‎10.01.2019

Hello @AlexQuestion Yes, this is possible. But when you don't have a half-fare card you don't have the half price reduction. All the informations you find under the following link: https://www.sbb.ch/en/travelcards-and-tickets/tickets-for-switzerland/1-day-travelpass/saver-day-pass.html Have a nice day Greetings, Valentin

ValerieS · ‎10.01.2019

Hello @az00486 For a ticket refund you can buy a new ticket for the right date and send us a e-mail to ticketshop@sbb.ch Please tell us in the mail with both ordernumbers. Have a nice day. Greetings, ValerieS

ValerieS · ‎10.01.2019

Hallo @BZ Wenn auf den Gutscheinen nichts anderes erwähnt wird und sie nicht für eine spezielle Dienstleistung sind. Ist dies Grundsätzlich möglich. Wende dich dazu am besten direkt an einen bedienten Bahnschalter. Beste Grüsse ValerieS

ValerieS · ‎15.12.2018

Buongiorno @Simone Le consiglio di informare i miei colleghi dal Ticketshop: ticketshop@sbb.ch. Saluti, ValerieS

ValerieS · ‎15.12.2018

Bonjour @drapoch Un billet acheté sur CFF.ch ou Mobile CFF peut être téléchargé jusqu'à un année à compter de la date du voyage. Par la suite, nous vous recommandons d'imprimer la liste complète des billets dont vous avez besoin dans votre compte sous la rubrique "Commandes". Pour ce faire, veuillez-vous connecter sur www.cff.ch. Salutations, ValerieS

ValerieS · ‎15.11.2018

Bonjour @Lucas1 Pour l'instant, le remboursement n'est possible que par le personnel CFF. Nous étudions actuellement une fonction permettant d'effectuer sois-même les remboursements. Pour une éventuelle dédommagement contacter directement notre dialogue clientèle: dialogueclientele@sbb.ch. Salutations, ValerieS

ValerieS · ‎15.11.2018

Hi @Pency It is possible to display tickets bought online on the app too, and print out tickets bought via the SBB Mobile app at SBB.ch. The only precondition for this is that the tickets are purchased via the same user account. Already purchased tickets can't be added into the wallet afterwards. It is only possible to do so directly after the purchase when you are asked if you want to add it. Greetings, ValerieS

ValerieS · ‎15.11.2018

Hallo @Paul-ZH Zonen eines Verbundabos werden nur beim Kauf von Anschlussbilletten berücksichtigt. Hier findest du alle weiteren Informationen diesbezüglich: https://sbbcffffs-community.sbb.ch/t5/SBB-Mobile/Hinterlegen-von-Abo-Zonen-für-Anschlussbillette-Fragen-und/td-p/1877 Gruss, ValerieS

ValerieS · ‎14.11.2018

Bonjour @mallegro Notre objectif est d’améliorer continuellement la qualité de nos services. Grâce à vos remarques, nous pouvons atteindre cet objectif. A cet effet nous avons transmis votre feedback au service concerné. Salutations, ValerieS

ValerieS · ‎09.11.2018

Bonjour @waberc Si, pendant le voyage, votre smartphone n’est plus en état de marche ou d’envoyer des informations pour une raison qui vous est imputable (p. ex. mode avion, batterie déchargée, téléphone portable défectueux, localisation désactivée, etc.), les conditions d’utilisation d’EasyRide ne seront pas remplies. Vous ne serez donc pas en possession d’un billet valide. Si votre smartphone n’est plus en état de marche pendant une courte période, le système sur le serveur continue de fonctionner en parallèle pendant un certain temps. Il n y a pas une fonctionne alarme pour une batterie faible. Il est de la responsabilité de chacun de s'assurer que ces conditions sont respectées. Plus d'informations: https://www.sbb.ch/fr/horaire/horaires-mobiles/mobile-cff-preview/easyride/faq.html Salutations, ValerieS

ValerieS · ‎09.11.2018

Bonjour @mallegro Le paiement de crédit prépayée au distributeur de billets CFF est possible avec les moyens de paiement suivantes: Pièces de monnaie CHF, billets CHF, billets EUR, Maestro (ec-direct), PostFinance Card, Carte cadeau CFF. Ce n'est pas possible de payer avec une carte de credit pour limiter les abus. Salutations, ValerieS

ValerieS · ‎05.11.2018

Hi @anavelloso I recommend contacting directly our support service in order to check the order status: ticketshop@sbb.ch. Please tell them the e-mail adress you've used as well as the first 6 digits and the last 4 digits of the credit card used. Have a nice day Greetings, Valerie

ValerieS · ‎29.10.2018

Hey @jtouchais We don’t have Informations about this problem, sorry. Can you please send an e-mail to ticketshop@sbb.ch Thank you and have a good day. Greetings Valerie

ValerieS · ‎16.10.2018

Hallo @Cerniat01 Die Übersicht kann nach erfolgtem Login unter "Bestellungen" angezeigt werden. Dort kann der gewünschte Zeitraum der benötigten Bestellungen ausgewählt werden. Gruss, ValerieS

ValerieS · ‎15.10.2018

Hello @Aquestion01 Supersaver-tickets are only valid on the printed stretch on the selected date and time. Public transport in cities isn't included. More information is available here: https://www.sbb.ch/en/travelcards-and-tickets/tickets-for-switzerland/supersaver-tickets.html Kind regards, ValerieS

ValerieS · ‎04.09.2018

Hello @EleniSkevaki You'll pay 50% on the the cableway/gondola-part because you are a owner of the Half-Fare travelcard. Whereby the other person without a Half-Fare travelcard will pay 100% on the cableway/gondola-part even if travelling with a one day pass. Greetings, ValerieS

ValerieS · ‎15.08.2018

Hello @minaco If you're owning a Saver Day Pass for the same date as your Glacier Express reservations you don't need any additional ticket. The stretch is fully covered by the Saver Day Pass. Have a nice journey Greetings,ValerieS

ValerieS · ‎12.08.2018

Hi @vishalcrce The offer "Supersaver Ticket Switzerland" is only available online. If the SBB Ticket Shop is out of order, for technical reasons, it isn't possible to buy this offer. Our specialists had cleared the fault and the Ticket Shop works again. We apologize for any inconvenience caused. Greetings, ValerieS

ValerieS · ‎06.08.2018

Bonjour @Julius1581 Les sièges inoccupés seront libérés après 15 minutes de conduite. C'est pourquoi il n'est pas possible de commencer un voyage réservé au départ de Lausanne à Vallorbe. Salutations, ValerieS

ValerieS · ‎06.08.2018

Hello @mun_yaelim We have found one order of yours and have sent the tickets to your E-Mail address "wow0063@naver.com". Please check your inbox. If the problem persists we kindly ask you to contact the online support: ticketshop@sbb.ch. Have a nice day. Greetings, ValerieS

ValerieS · ‎19.06.2018

Hello @happymalee The SBB counter at Zurich Airport is open until 22:30. You can get the Swiss Travel Pass Family card directly there. Have a nice stay in Switzerland. Greetings,ValerieS

ValerieS · ‎19.06.2018

Bonjour @mathou09 Si vous avez fait la commande avec un login elle est disponible sur CFF.ch. Faites un login sur www.sbb.ch/fr. Vous pouvez ouvrir et réimprimer votre Online Ticket en cliquant sur "Commandes". Sinon, je vous recommande de contacter directement le support en ligne : ticketshop@sbb.ch Salutations, ValerieS

ValerieS · ‎19.06.2018

Hi @dynxenger Please contact our online support team under "ticketshop@sbb.ch" with the following details: -e-mail adressed used during the purchase - first 6 and last 4 digits of your credit card - order date - order name Thank you and have a nice day Greetings, ValerieS

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