I didn't get an email from the ticket I paid as a non-member.

[나경]

I purchased tickets for two adults from Interlaken West Station to Zurich as non-members, but I didn't get a QR code and an email. I purchased it as a non-member, so there is no way to check it anymore. I called but failed because I couldn't hear well. If you send me an e-mail reply, I will let you know the information such as the card information and date of payment. If sbb can't send me a ticket seat email, I wonder if it's possible to get a refund.

[LeaG]

Hello @나경 

Thank you for your request.

You have received neither an order number nor a confirmation e-mail from the SBB. Therefore your account was not charged. I recommend to place a new booking online using a different PC/web browser or using another mean of payment. You could also clarify by using the contact form: swisspass.ch

Tip: Check your next credit card statement / bank statement.

I wish you a nice day.
Kind regards, LeaG

[나경]

and i checked my spam mail. but there isn't not.