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tickets disappear

New Author
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Hi~

Why can not I find my tickets on my SBB APP?

I bought 3 tickets and I get an email, but APP "Trips and Tickets" appeared "You have not planned any trips".

Please tell me if I bought successfully.

Eva Liang

2019/8/13

 

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Moderator
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Hello @EvaLiang 

In order to give you an answer, please send an email with the order number of your tickets to the following address: ticketshop@sbb.ch.

I wish you a nice day.

Kind regards.

GiorgiaB