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ticket refund

New Author

Hello. I buy the ticket from lyon to bern when 06.01.2018. But I can't used this tickets because I lost my credit card that pay for the ticket. So, I can't changed voucher to tickets.At that time, I asked to emplyee that 'Can I refund the ticket?', she said 'yes'. But I have not received a refund of the tickets even after a month. When can I receive refund? Credit card number is 4477-****-****-2222. I also attach a ficket for a refund.2018-02-15 13;22;20.PNG2018-02-15 13;22;36.PNG



Hi 이수아

Please send those informations by e-mail to so that we can verify the case.

Kind regards