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super saver ticket purchase

hyo
New Author
0 Likes

I bought a ticket. I did not check my options. After checking that there is a half-price card, I made a payment. Can I pay again without a fee? I have to buy the same ticket.

Re: super saver ticket purchase

Moderator
0 Likes

Hallo @hyo

We will look into this matter and refund if applicable.

Please complete the refund form and send it together with the additionally purchased tickets:
https://www.sbb.ch/en/travelcards-and-tickets/buying-options/formular-erstattungsantrag.html

For tickets obtained at the station or by post please print out your refund request (PDF document) on that website and send it to us by post:

SBB Contact Center
Refunds rail.ch
Spitalweg 19
CH-3902 Brig-Glis

Conditions:
https://www.sbb.ch/en/travelcards-and-tickets/buying-options/online/general-terms-and-conditions.htm...

Generally speaking, Online/Mobile Tickets may not be modified, exchanged or refunded.

Have a nice day 

SamanthaAd