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refund inquiry

New Author
0 Likes

I purchased ticket (order no. 478079908, ticket ID. 433271217021, Reference nr. 16826576)

 

but I want to refund.

 

(because, I didn't know supersaver ticket. I want   re-purchase supersaver tickets  instead individual tickets.).

 

I will wait your reply. thank you

 

My email address is    gustjsv@naver.com

Re: refund inquiry

Moderator
0 Likes

Hallo @HYUNSUNCHOI,

We will look into this matter and refund if applicable.

Please complete the refund form and send it together with the additionally purchased tickets:
https://www.sbb.ch/en/travelcards-and-tickets/buying-options/formular-erstattungsantrag.html

For tickets obtained at the station or by post please print out your refund request (PDF document) on that website and send it to us by post:

SBB Contact Center
Refunds rail.ch
Spitalweg 19
CH-3902 Brig-Glis

Conditions:
https://www.sbb.ch/en/travelcards-and-tickets/buying-options/online/general-terms-and-conditions.htm...

Generally speaking, Online/Mobile Tickets may not be modified, exchanged or refunded.

Have a nice day
Kind regards

 

SamanthaAd

 

Re: refund inquiry

New Author
0 Likes

I sent the refund form.

How can I check the reply?

Re: refund inquiry

Moderator
0 Likes

Hallo @HYUNSUNCHOI,

The request form will be processed in the next few days. You will receive a direct answer by e-mail. At the moment our volume of work is very high.  Please be patient.

Have a nice day

SamanthaAd