Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You can discover and actively shape the digital services of SBB here.


Back Forward

Step 3

You will find tips and tricks about train travel here.


Back Forward

Step 4

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our support form for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, etc.).
Highlighted

refund/change date?

New Author
0 Likes

I purchased 4 Supersaver Tickets for the wrong date. I filled in the refund form but it leads to the content below. I don't know if I handed in the form successfully. And it is possible to change the date of the tickets ? My order number is 532977341.Thank you. 

Content modified /content/internet/sbb/en/abos-billette/kaufmoeglichkeiten/formular-erstattungsantrag/formular-erstattungsantrag-sparangebote
Status
200
Message
OK
Locationhttp://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request/supersaver
Parent Locationhttp://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request
Path
/content/internet/sbb/en/abos-billette/kaufmoeglichkeiten/formular-erstattungsantrag/formular-erstattungsantrag-sparangebote
Refererhttps://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request/supersaver.html
ChangeLog
<pre></pre>

Go Back

Modified Resource

Parent of Modified Resource

 

Highlighted

Re: refund/change date?

Moderator
0 Likes

Hello @amberjune8,

We will look into this matter and refund if applicable.

Please complete the refund form and send it together with the additionally purchased tickets. www.sbb.ch/en/refund

Conditions:

https://www.sbb.ch/en/travelcards-and-tickets/buying-options/sales-channels/online/general-terms-and...

Generally speaking, Online/Mobile Tickets may not be modified, exchanged or refunded.

Have a nice day

SamanthaAd

 

Re: refund/change date?

New Author
0 Likes

@SamanthaAd

thanks for your reply. I have filled in the form and sent an email to ticketshop@sbb.ch. Please let me know if I can refund or change the date, thank you!