refund/change date?

[amberjune8]

I purchased 4 Supersaver Tickets for the wrong date. I filled in the refund form but it leads to the content below. I don't know if I handed in the form successfully. And it is possible to change the date of the tickets ? My order number is 532977341.Thank you. 

Content modified /content/internet/sbb/en/abos-billette/kaufmoeglichkeiten/formular-erstattungsantrag/formular-erstattungsantrag-sparangebote

Status	200
Message	OK
Location	http://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request/supersaver
Parent Location	http://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request
Path	/content/internet/sbb/en/abos-billette/kaufmoeglichkeiten/formular-erstattungsantrag/formular-erstattungsantrag-sparangebote
Referer	https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request/supersaver.html
ChangeLog	<pre></pre>

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Modified Resource

Parent of Modified Resource

[SamanthaAd]

Hello @amberjune8,

We will look into this matter and refund if applicable.

Please complete the refund form and send it together with the additionally purchased tickets. www.sbb.ch/en/refund

Conditions:

https://www.sbb.ch/en/travelcards-and-tickets/buying-options/sales-channels/online/general-terms-and...

Generally speaking, Online/Mobile Tickets may not be modified, exchanged or refunded.

Have a nice day

SamanthaAd

[amberjune8]

@SamanthaAd

thanks for your reply. I have filled in the form and sent an email to ticketshop@sbb.ch. Please let me know if I can refund or change the date, thank you!