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I purchased 4 Supersaver Tickets for the wrong date. I filled in the refund form but it leads to the content below. I don't know if I handed in the form successfully. And it is possible to change the date of the tickets ? My order number is 532977341.Thank you.
Content modified /content/internet/sbb/en/abos-billette/kaufmoeglichkeiten/formular-erstattungsantrag/formular-erstattungsantrag-sparangeboteStatus | 200 |
Message | OK |
Location | http://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request/supersaver |
Parent Location | http://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request |
Path | /content/internet/sbb/en/abos-billette/kaufmoeglichkeiten/formular-erstattungsantrag/formular-erstattungsantrag-sparangebote |
Referer | https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request/supersaver.html |
ChangeLog | <pre></pre> |
Hello @amberjune8,
We will look into this matter and refund if applicable.
Please complete the refund form and send it together with the additionally purchased tickets. www.sbb.ch/en/refund
Conditions:
Generally speaking, Online/Mobile Tickets may not be modified, exchanged or refunded.
Have a nice day
SamanthaAd
thanks for your reply. I have filled in the form and sent an email to ticketshop@sbb.ch. Please let me know if I can refund or change the date, thank you!