Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

please ticket refund.

New Member

Hello SBB. I'm geumje.

I booked Interlaken> Basel (SBB), Basel> Paris (TGV) on the site of the TGV. I would like to refund Interlaken> Basel (SBB). My reference is SNTLGR, and surname is yoon.
Train 1066 | 2nd class Coach 5 seat 168, 163, 162, 161
It is a train from 10:35 to 12:29.
If a refund is available from SBB, please ask for a refund.
Thank you for your quick reply. My e-mail is


Hi @geumje 

Thank you for your question.

On this communication channel, it is not possible to answer your request. We can’t cancel a ticket order. Please contact our contact Center directly (+41 848 44 66 88).

Thank you for your understanding.