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paid for tickets, but get nothing about them

New Author
I have buy two tickets from Interlaken to Bern just now, and I have already paid for them. But I don't get anything about the tickets. Please check whether I purchase success and where my money goes? Now, I don't know whether need to buy again.
Traveller (platinum)

Hello longhui520,

I advise you to contact our Ticketshop. My colleagues can check if your booking was successful accepted or not. You can call this number: 0848 030 030 or write  an e-mail at:

Kind regards,