Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Coronavirus notice: Refund request
Please use our support pages for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, ticket order no. etc.).

no email after paying by credit card

施詠恬
New Author
0 Likes

my credit card company bank have confirmed that they deduct the money

but there is no confirm email from sbb

so did i sucessfully booked the ticket or not

SandraI
Moderator
0 Likes

Hi 施詠恬

If you have placed an order without logging-in, please send an e-mail to ticketshop@sbb.ch and submit the following information:

What are the first six digits and the last four digits on your credit card?
E-Mail address (with which you have ordered the Online Ticket):
Order date:
Name of orderer:
Stretch from/to:

If the order was placed by logging-in under www.sbb.ch/en - Login, then the Online Ticket is still at your disposition. In case the just placed order cannot be found under "Orders", then the order did not take place and we have subsequently not debited your credit card. You may open and print the relevant ticket anew at any given time.

Kind regards
SandraI