If you have placed an order without logging-in, please send an e-mail to firstname.lastname@example.org and submit the following information:
What are the first six digits and the last four digits on your credit card?
E-Mail address (with which you have ordered the Online Ticket):
Name of orderer:
If the order was placed by logging-in under www.sbb.ch/en - Login, then the Online Ticket is still at your disposition. In case the just placed order cannot be found under "Orders", then the order did not take place and we have subsequently not debited your credit card. You may open and print the relevant ticket anew at any given time.