<Refund Request> Purchased Ticket with wrong location

[HelloKitty]

Hi, I purchased a ticket from the wrong departure location to Vevey for 03.02. Can I request for a refund or exchange for a ticket with the right departure location? Thank you!

[NicolasK]

Hi @HelloKitty

Thank you for your request.

Unfortunately, you are not in the right place for your request. Please contact our Railservice directly (+41 848 44 66 88), my colleagues will be able to help you.

You will find more information about this here: https://www.sbb.ch/en/business-customers/businesstravel/questions/refunds.html.

Best regards
NicolasK