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incorrect english name

New Author

In 2019, in 02.03, I booked a train from Basel to Interlaken. 
But I entered one of the wrong English names.
I entered heeon as hyun.
What should I do?

New Member

Greetings from Straßenhaus,

I'm a German student currently planning a trip to Lucerne. But I have just noticed my surname was misspelled because of the auto-correct on my phone. It should be Bucher, not Butcher. There should not be any "t" in the middle. Can I cancel a supersave ticket ticket?

Thank you,

Urs Bucher






HEllo @Buchers 

As long as it is only a typing error you can still travel with the according ticket, since you also have to show proof of identity at ticket inspection.



Hi @seungsun

Thank you for your request

The name on the ticket must correspond to the name on the passport. I think it is better to cancel the ticket and make another one with the right data.

Please contact our Railservice +41 848 44 66 88 and give the order number to my colleague. This way, we can answer your question.


Best regards