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i didn't receive my train ticket

New Member

나는 SSB 회원이다.

취리히 공항 - 인터라켄 10:40 12.07.2017 (2 명). 우리는 내 신용 카드를 지불했습니다.

그러나 티켓은 이메일로 발송되지 않았습니다.

그들은 티켓의 지불은


승객 : 김정은, 이승연

지불금 25.06.2017

은행 계좌에서 입금 내역서를 받았지만 귀하의 웹 사이트에서 이메일을받지 못했습니다.

도와주세요. 우리가 예약을 확인하면 이메일을 보내주십시오. 내 이메일 주소는 wjddms7545@naver.com입니다.


Traveller (gold)

Hi @wjddms7545

If you have received neither an order number or a confirmation e-mail from the SBB either you can see any order under "My orders" in your SBB-account. Therefore your credit card was NOT charged, but the money from the credit card is reserved and the reserved amount will be released. Sometimes it happens that the amount is reserved for a transaction, but after a while the system recognizes that there isn't a valid transaction, it give the amount free.

We recommend the following possibilities:
- place a new booking online using a different PC/web browser
- place a new booking online using another credit card
- purchase the tickets at a SBB railway station in Switzerland
For more help, you can contact our Ticketshop Support by e-mail: or by phone: 0848 030 030 (from 9:00-18:00)

Regards, DavideC