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i didn't get my ticket

New Member


At the time i click to pay, the page was disconnetced. 

but the money is paid. i think it is not just reserved for a while, the money is already gone from my card.

i couldn't even resister my e-mail. (i used without login system).

i need your help. would you like to check my situation and send my ticket throught e-mail?

my name is YAE LIM MUN.

and my journey is from milano centrale to interlaken ost (23,sept,2018)

e-mail :

Traveller (platinum)

Hello @mun_yaelim

We have found one order of yours and have sent the tickets to your E-Mail address "". Please check your inbox.

If the problem persists we kindly ask you to contact the online support:

Have a nice day.

Greetings, ValerieS