Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

france strike refund

New Member
Dear SBB

If I can not get a train because of the French railway strike,

can I get a refund?

TGV tims is 
  1. 18:23 paris gare de lyon

  2. 22:26 zurich

my swiss train time is 
Zürich HB dep 07.06.2018 23:04 
Luzern arr 07.06.2018 23:49 
Commuter (silver)


We recommend that you check out the current traffic situation the day before embarking on your journey. You can find all information about the strike here:

Please place your booking or exchange at an SBB ticket counter or by telephoning our Rail Service under the following number 0848 44 66 88 (CHF 0.08/min.).

Kind regards