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Back End tour

cancle tickets (wrong reservation)

New Author
0 Likes

hi I'm yunjeong.

I did wrong reservation 3 times.

1. Luzern --> interlaken ost

I bought wrong ticket . Luzern --> interlaken ostvia bruning  it is half fare ticket but, I don't have.

so I want cancle my ticket. order number is 427408557 and 427409175. (I bought right ticket again. reservation number is 427477210)

 

2.interlaken ost --> basel sbb

I select wrong date. I want to go interlaken ost to basel  on AUG 1st at12:00 -->14:04

could you change my ticket time? 

the order number is 427525133

 

 

thank you!

Re: cancle tickets (wrong reservation)

Moderator
0 Likes

Hey @yunjeong

Please use the following refund request form:

 https://www.sbb.ch/en/travelcards-and-tickets/buying-options/formular-erstattungsantrag.html

Regards Kilian