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add my ticket to my account

JY
New Author
0 Likes

I bought a supersaver ticket as a guest, I mean, before I created a swisspass account.

Now I have a swisspass account and want to manage that ticket,

but I can't find a way to add that ticket.

I tried to find a way like putting order number to add the ticket both online and through mobile app, but I couldn't.

Please help me.  My ID is warinim@naver.com and order number is 480518226

Or, should I refund that ticket and buy one again?

Highlighted

Re: add my ticket to my account

Moderator
0 Likes

Hello @JY 

Thank you for your request.

Unfortunately, when you make a purchase without a login, it cannot be added to your account later.

I wish you a nice day.

Regards
JulieL

Re: add my ticket to my account

JY
New Author
0 Likes

@JulieL Then how can I check if my train schedule or platform info is changed?

Re: add my ticket to my account

Moderator
0 Likes

Hello @JY 

You can check this in the timetable in the SBB Mobile App.

Kind regards
ManuelaPf