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ASR
New Author

Hello !

I purchased 2 supersaver tickets online but unfortunately, I forgot to login to my account before doing so. I tried to add them to my account afterwards, both via the website and the app, but could not find the option anywhere.

Could you help me to do so ?

Kind regards,

-Sophie-

NadineS
Moderator

HeY @ASR 

Thank you for your request.

If you buy a ticket without login it is no longer possible to add it to your account.

Greetings NadineS

Thank you Nadine. 

Do you know if it is possible to get my tickets (supersaver) cancelled and refunded? I have to cancel my travel plans due to covid restrictions and no longer need the train tickets.

 

Regards, 

Sophie

Hello @ASR 

You can find all information about refund requests here: https://www.sbb.ch/en/help-and-contact/refunds-compensation/ticket-refunds.html

I wish you a nice day.

Kind regards,
FatimaH