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Wrong birth year on ticket

Val2028
New Member
0 Likes

Hello, 

I have purchased a supersaver ticket for a friend and mistakenly put the wrong year of birth (1987 instead of 1988). Is it still okay to use? 

thank you in advance! 

Re: Wrong birth year on ticket

EleonoraS
Moderator
0 Likes

Hello @Val2028

Thank you for oyur question.

No, personal data on tickets must be correct. You can purchase another ticket and ask a refund for the first one. Here the link to do it: Ticket refunds | SBB help & contact

I wish you a nice day.

Regards

EleonoraS