Wrong Date Of Birth on tickets

[sherlyn89]

hi, 

I m Sher Lyn, i have purchased 2 tickets for Swiss Pass from Klook. The Date of birth wrong key as 10/02/1989 instead of correctly 15/02/1989. May i confirm whether is still able to travel or we should modify our ticket?

[JulieL · Accepted solution]

Hello @sherlyn89 

Thank you for your request.

In this case, I advise you to contact the Contact Center directly on +41 (0)848 44 66 88 (CHF 0.08/min). They will have access to your ticket and will give you a precise answer.

I wish you a nice day.

Best regards,
JulieL

[JulieL · Accepted solution]

Hello @sherlyn89 

Thank you for your request.

In this case, I advise you to contact the Contact Center directly on +41 (0)848 44 66 88 (CHF 0.08/min). They will have access to your ticket and will give you a precise answer.

I wish you a nice day.

Best regards,
JulieL

[sherlyn89]

Hi @JulieL 

Glad to see your replied. I had called the contact number which u gave me, and i found the solution. Thanks for your information & assistance.

Wish you have a nice day too.

Thank you.

Best Regards,

Sher Lyn