Coronavirus notice: Refund request Please use our support pages for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, ticket order no. etc.).
After submitting the refund request, a message will appear that we have received your request. This will be checked and if the conditions of the refund are met, you will receive the money within the next few days.
For more information please contact our Railservice: +41 (0) 848 44 66 88 (CHF 0.08/min).