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When do I know if my refund request is processed?

New Member
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I submitted two refund requests due to coronavirus. When can I know if the requested are accepted or not? 

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Re: When do I know if my refund request is processed?

Moderator
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Good afternoon @HelloSwiss 

Thank you for your query. 

After submitting the refund request, a message will appear that we have received your request. This will be checked and if the conditions of the refund are met, you will receive the money within the next few days.

For more information please contact our Railservice: +41 (0) 848 44 66 88 (CHF 0.08/min).

I wish you a nice day.

Kind regards,

AferditaS