Visa Prepaid card not working

[Vineet]

Hello,

I have been trying to add my Visa Prepaid card on both the SBB website and App but not able to do it. I am receiving an error code of DTR 1403 on the App.

I have checked with the card issuer and I am sure there's no problem on their side. The card is also working on other websites.

Can someone please help me understand the issue.

Thanks.

[SandrineS]

Hello @Vineet 

The error code DTR 1403 means “transaction declined withoutany further reason”. When depositing cards in SBB
Mobile, Datatrans makes a test transaction to test the payment means (creditworthiness, expiry date, card blocked etc.)
The error message appears, if this test is not successful.

We recommend you to refer to the card issuer.

Greetings, SandrineS