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Visa Forex Travel (prepaid) card payment issues

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I'm not able to use a Visa Forex travel card (prepaid) on SBB website or mobile app to make purchases. The bank does not get payment requests & they are not declining any transactions. What could be the issue?


Hi @akshatj 

Thank you for your request.

I think it is not possible to register a Forex travel card in the application or online.

The payment possibilities are:
- Mastercard
- Visa
- American Express Switzerland
- Diners Club
- Apple Pay

You can find more information here (Mobile App) or here (Online)

I wish you a nice day.

Best regards


Hello NicolasK,

I was able to add my VISA forex card before. Recently I have received a new VISA forex card as a replacement to the old one. But since new card has a 3D security feature, I am not able to add this card as a payment method in my SBB acount. Could you please help with it?

Hi @NicolasK ,

Thanks for the quick response.

I was assuming it would work since the travel card is in Visa network.