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Update bank account for refunds

New Member

I was told at the SBB counter that I can update my bank details online in order to get a refund directly deposited in my bank account.

I am cuurently waiting for a refund, the bank account registered does not longer exist and I cannot find a way to change it online. Does anyone know a way?



Hello @Georgios 

Thank you for your query.

Because this request cannot be solved publicly, we recommend that you contact our Contact Center by phone or via the contact form: 0848 44 66 88 or

I wish you a nice day.

Kind regards,