Unable to get discounted fare on SBB app after purchasing Half Fare Card

[charvivian]

Hi,

I purchased a Half Fare Card for my upcoming trip to Switzerland and find I am unable to get discounted fares for any trips using the SBB app.  My Half Fare Card shows up in My Tickets on the app, but when I try to purchase a ticket, select the stations, date and time, I can pick which route I want and Select Ticket, but the tickets are full fare; the half fare option does not appear.  If I try all these steps online at sbb.ch/en I can select the fare discount which allows me to get the half fare.  Please help.

[charvivian · Accepted solution]

Thank you!  It worked! 🙂

[NicolasK]

Hi @charvivian

Thank you for your request.

 You can change the reduction after choosing a timetable in the step “ticket option”. Please click on “edit travelers” (on the right) and select “1/2”. Your settings will be stored for future orders.

 I hope to have answered your question.

Best regards
NicolasK

[charvivian · Accepted solution]

Thank you!  It worked! 🙂

[Liv]

Hello, this has happened to me. Please help. Thank you.