This is where customers help other customers. Find useful information in existing discussions or ask your questions.
Hello and welcome to the SBB Community. What would you like to do?
Hi,
I purchased a Half Fare Card for my upcoming trip to Switzerland and find I am unable to get discounted fares for any trips using the SBB app. My Half Fare Card shows up in My Tickets on the app, but when I try to purchase a ticket, select the stations, date and time, I can pick which route I want and Select Ticket, but the tickets are full fare; the half fare option does not appear. If I try all these steps online at sbb.ch/en I can select the fare discount which allows me to get the half fare. Please help.
Thank you! It worked! 🙂
Hello, this has happened to me. Please help. Thank you.
Hi @charvivian
Thank you for your request.
You can change the reduction after choosing a timetable in the step “ticket option”. Please click on “edit travelers” (on the right) and select “1/2”. Your settings will be stored for future orders.
I hope to have answered your question.
Best regards
NicolasK
Thank you! It worked! 🙂