Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Coronavirus notice: Refund request
Please use our support pages for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, ticket order no. etc.).
Highlighted

Unable to buy a GA card

New Author
0 Likes

Hello everyone,

I am trying to buy a GA card but as soon as I click on the "purchase with credit card" button I get the following message:

Offline.

You are now offline. We patiently await your return online to provide you with exciting content.

Your SBB.ch team

What do you think that I should do since I am obviously online. I also checked it with my mobile phone and it is working properly. Any ideas?

Highlighted

Moderator
0 Likes

Hello @Matrixmen 

Thank you for your request. 

There is no problem known on our website. Please retry it again. If it is still not possible please contact your online support via e-mail at ticketshop@sbb.ch.

Greetings, SandrineB

Highlighted

Moderator
0 Likes

.