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Twint charged and no tickets issued

New Member

Hello, I was on the payment window of a ticket purchase, paid via twint, then received no confirmation of the purchase. The money has gone from Twint. Any thoughts on how to proceed? I've checked my emails, SwissPass account but there are no tickets. 


Re: Twint charged and no tickets issued


Hello @GeeGee88 

You have received neither an order number nor a confirmation e-mail from SBB. Therefore your means of payment was not charged.

TWINT authorizations are not definitive debits, although they are displayed on the bank account. The authorizations are automatically released again. This can take between 7 and 14 days with TWINT. Once the amount has been released, it will no longer be visible on your bank statement. For this reason, we recommend that you always wait for the final bank statement.

Please contact your bank for further information on the means of payment.

Tip: We recommend ordering with SwissPass-login. So your orders are visible in your account. Please log in on and click on "Orders". If the booking is not listed, it did not work and your means of payment was not debited.

I wish you a nice day. 

Greetings, SandrineS