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Ticketshop and SwissPass link

New Member


I have purchased a 4 days swiss pass for me and family via the ticket shop. As there is no customer number on the PDF that I have received, I can't register on the SwissPass website with the customer number method. Rather I had created an account without the customer number. How can I merge my ticketshop account to swisspass to see my digital pass on the app? 

Traveller (platinum)

Hello @atifmir 

If the order was placed by logging-in, then the Online Ticket is still at your disposition under - Login. If your purchase was made without a login, it is not possible to transfer it to your account or application.

I wish you a nice afternoon.