Ticketshop and SwissPass link

[atifmir]

Hi,

I have purchased a 4 days swiss pass for me and family via the ticket shop. As there is no customer number on the PDF that I have received, I can't register on the SwissPass website with the customer number method. Rather I had created an account without the customer number. How can I merge my ticketshop account to swisspass to see my digital pass on the app? 

[JulieL]

Hello @atifmir 

If the order was placed by logging-in, then the Online Ticket is still at your disposition under www.sbb.ch/en - Login. If your purchase was made without a login, it is not possible to transfer it to your account or application.

I wish you a nice afternoon.

Regards
JulieL