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Tickets refund

SOLVED
QianJia
New Author

Hi,

I bought a supersaver ticket from Zurich to Geneva on Omio app. I'm from UK and the Covid-19 policy has changed that I can not access to Switzerland now. Could I return my ticket? Omio told me SBB's policy of refund hasn't been updated so that they can not help me with refunding. They told me to contact SBB, but SBB team told me to directly contact Omio team. How can I do with returning the ticket now? 

JIA


Accepted Solutions
AferditaH
Moderator

Hello @QianJia 

Thank you for your query. 

Refund requests can be made directly to the point of sale. Since you did not purchase your tickets from SBB, we cannot process the requests.

I wish you a nice day.

Kind regards, AferditaH

View solution in original post


All Replies
AferditaH
Moderator

Hello @QianJia 

Thank you for your query. 

Refund requests can be made directly to the point of sale. Since you did not purchase your tickets from SBB, we cannot process the requests.

I wish you a nice day.

Kind regards, AferditaH

View solution in original post