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Ticket purchased and credit card charged. Didnt receive ticket

New Member

I just purchased a  ticket from interlaken to milano  by my visacard 


and I got the message about that my visacard was charged.


But I didn't get e-mail about order confirmation of my journey and it turns out that my jounery is out of time


and  SBB app didnt show any order exist 


Please let me know how can i get my ticket properly. 


or If there were some errors during my purchasing steps, Please refund this.


Waiting for your fast answer




Hi @wjh610176618 

I kindly ask you to check your spam folder first. If you still can not find a confirmation e-mail, there are two possibilities:

If you have placed an order by logging-in under you will find the ticket on the right side under “My account” and “My orders”. If you don’t find anything, the order did not take place and we subsequently won’t charge your credit card.

If you have placed an order without logging-in, I recommend you to contact us by e-mail at Please also submit us the first six digits and the last four digits on your credit card. 

Kind regards