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Ticket purchased and credit card charged. Didnt receive ticket

New Member
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I just purchased a supersaver ticket from Bern to Brig  by my mastercard 

 

and I got the message about that order was confirmed.

 

But I didn't get e-mail about order confirmation of my journey 

 

and My SBB app says my ticket could not be loaded. 

 

Please let me know how can i get my ticket properly. 

 

If there were some errors during my purchasing steps, Please refund this.

 

Waiting for your fast answer

 

thanks

Moderator
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Hi @sujung 

Please send the following information to ticketshop@sbb.ch so that we can verify the case:

-  Means of payment (e.g. Mastercard, VISA, Postfinance, monthly invoicing, REKA etc):
- What are the first six digits and the last four digits on your credit card:
- Amount in CHF:
- Order date / time:
- E-Mail address (with which you have ordered the ticket):
- Name of orderer:

 

Kind regards
SandraI