Ticket purchased and credit card charged. Didnt receive ticket

[sujung]

I just purchased a supersaver ticket from Bern to Brig  by my mastercard 

and I got the message about that order was confirmed.

But I didn't get e-mail about order confirmation of my journey 

and My SBB app says my ticket could not be loaded. 

Please let me know how can i get my ticket properly. 

If there were some errors during my purchasing steps, Please refund this.

Waiting for your fast answer

thanks

[SandraI]

Hi @sujung 

Please send the following information to ticketshop@sbb.ch so that we can verify the case:

-  Means of payment (e.g. Mastercard, VISA, Postfinance, monthly invoicing, REKA etc):
- What are the first six digits and the last four digits on your credit card:
- Amount in CHF:
- Order date / time:
- E-Mail address (with which you have ordered the ticket):
- Name of orderer:

Kind regards
SandraI