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Ticket purchased and credit card charged. Didnt receive ticket

New Member

I just purchased a supersaver ticket from Bern to Brig  by my mastercard 


and I got the message about that order was confirmed.


But I didn't get e-mail about order confirmation of my journey 


and My SBB app says my ticket could not be loaded. 


Please let me know how can i get my ticket properly. 


If there were some errors during my purchasing steps, Please refund this.


Waiting for your fast answer





Hi @sujung 

Please send the following information to so that we can verify the case:

-  Means of payment (e.g. Mastercard, VISA, Postfinance, monthly invoicing, REKA etc):
- What are the first six digits and the last four digits on your credit card:
- Amount in CHF:
- Order date / time:
- E-Mail address (with which you have ordered the ticket):
- Name of orderer:


Kind regards