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Ticket purchased and credit card charged. Didnt receive ticket

New Author
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Good day! Hi iam Anthony from the Phillippines. I booked a ticket online Oct 4, during the process my( time limit exceeded), but my credit card got charged. I have not receive email confirmation nor was able to print ticket. In general in this case may i know the status of the ticket? do i need to cancel my purchase and just rebook the a ticket? how do I cancel an online ticket? 

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Traveller (platinum)
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Hello @IchiReyes

My colleagues from the ticketshop are our experts for online and mobile tickets. They can inform you about online problems and they can help you. You can reach them per e-mail (ticketshop@sbb).ch or by phone from Mo-Fr. 09.00-18.00, Sa-Su 09.00-12.00 /13:30-16:30 (0848 44 66 88).

Greetings,
SarahI