Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You can discover and actively shape the digital services of SBB here.


Back Forward

Step 3

You will find tips and tricks about train travel here.


Back Forward

Step 4

You will see the latest posts from all areas of the Community here.


Back End tour

Ticket purchased and credit card charged. Didnt receive ticket

New Author
0 Likes

Hi,

 

I just purchased tickets using sbb website and amount got deducted from my account. But i ddnt receive ant tickets in my mail. Also when i am checking "My Orders" nothing is there. Please let me know from where i can get my tickets.

Thanks


Accepted Solutions

Re: Ticket purchased and credit card charged. Didnt receive ticket

Moderator
0 Likes

Hi @Sinsi,

If you didn't receive an E-Mail with the order confirmation that usually means that your purchase didn't go through. What you see on your credit card is the authorization of the amount, which isn't a final debit. For further information I recommend contacting the ticketshop: ticketshop@sbb.ch.

Greetings,
SarahI


All Replies

Re: Ticket purchased and credit card charged. Didnt receive ticket

Moderator
0 Likes

Hi @Sinsi,

If you didn't receive an E-Mail with the order confirmation that usually means that your purchase didn't go through. What you see on your credit card is the authorization of the amount, which isn't a final debit. For further information I recommend contacting the ticketshop: ticketshop@sbb.ch.

Greetings,
SarahI

Highlighted

Re: Ticket purchased and credit card charged. Didnt receive ticket

New Author
0 Likes
Hi,

Amount reversed back to the credit card.

Thanks
Sinsi