Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You can discover and actively shape the digital services of SBB here.


Back Forward

Step 3

You will find tips and tricks about train travel here.


Back Forward

Step 4

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our support form for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, etc.).
Highlighted

Ticket purchase failed. Please refund.

New Member
0 Likes
Dear Sir,
 
I just bought two ticket for 2 adults from the Interlaken to Frankfurt section.
 
The payment for the card was approved, but ticket issuance failed as follows.
 
11.PNG22.PNG
 
In this case, will not be charged in the future? Request you to check.
 
Thanks.

Re: Ticket purchase failed. Please refund.

Moderator
0 Likes

hello @BS11 

Please contact directly our ticketshop by mail: ticketshop@sbb.ch

The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, etc.).

Kind regards,
FatimaH