Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Refund request
Please use our support pages for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, ticket order no. etc.).

Ticket processing problem

dooneyweb
New Member

Hi. I've been trying to purchase four tickets on the website for the last hour but keep receiving a message that an unexpected error has occurred. Do you have any suggestions why this is happening?

4 REPLIES
lahiruherath
New Member

Same problem for me to book 4 tickets. Any one got it sorted??

MarinaZ
Pendler/in

Hello @dooneyweb

Thank you for your request.

At the moment we are not aware of any problem with the online purchase. I've just tried to book a ticket on the website and it is working for me.

I recommend you to use a different browser. If it still does not work, please contact our Online Support: ticketshop@sbb.ch / +41 848 030 030 (Mo-Fr 09.00-18.00 & Sa-So 09.00 – 12.00 & 13.30-16.30).

Kind regards,

MarinaZ

I've had the same problem for the last few days.  I was trying to purchase a ticke from Basel to Lauterbrunnen in June and keep getting a messag that states "an unexpected error has ocurred."  

PiotrSokolik
New Author

I have the same problem. Have tried for days now!