Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Coronavirus notice: Refund request
Please use our support pages for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, ticket order no. etc.).
Highlighted

Ticket machine did not print

New Author
0 Likes

When I tried to buy a ticket in Basel, the machine accepted my credit card as normal, but nothing printing out. Since I was trying to catch a train, I just moved to the next machine and bought another ticket. I checked my bank statement today and saw that I was indeed charged twice. I'm wondering if there is any way to get some of the money back, even though I know I can't prove that I didn't, e.g., just buy tickets for two people.


Accepted Solutions
Highlighted

Re: Ticket machine did not print

Moderator
0 Likes

Dear @SBB_CFF_FFS 

Please contact our customer service (customerdialogue@sbb.ch). 

Greetings, Franco

View solution in original post


All Replies
Highlighted

Re: Ticket machine did not print

Moderator
0 Likes

Dear @SBB_CFF_FFS 

Please contact our customer service (customerdialogue@sbb.ch). 

Greetings, Franco

View solution in original post