Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You can discover and actively shape the digital services of SBB here.


Back Forward

Step 3

You will find tips and tricks about train travel here.


Back Forward

Step 4

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our support pages for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, etc.).
Highlighted

Ticket cancellation

New Author
0 Likes

Order no 493474459  orderdate:11 July,2019
I purchsed 3 tickets (Z-Pass A Welle-ZVV Day Pass) for the ticket from Turgi to Schloss laufen am Rheinfall. But After that, I bought 3 RAILEUROPE(Swiss Travel Pass) 2nd class 3 days. I will use Swiss Travel Pass when I visit Schloss
Laufen am Rheinfall & other places during 27 Aug, 2019-29 Aug, 2019.
Accordingly, Z-Pass A Welle-ZVV Day Pass seems NO need.
If my understanding is correct, I'd like to cancel below ticket 1,2 & 3;
Order no493474459
passenger:Ticket 1:SEUNG EUN CHA, 
                  Ticket 2:SHIN JA KIM
                  Ticket 3:SEUNG MIN CHA
By chance, can you inform if Ineed Z pass A well-ZVV Day pass,
in spite that I bought Swiss Travel Pass?

i'm not sure if it is correct that I should write my message in this column.
If not, please let me know.
If possible, please email me(sandy@swtrimming.com), as well.


Accepted Solutions
Highlighted

Re: Ticket cancellation

Moderator

Hello @CHA2 

Please fill in the online form for the request of refund and send also the order number of the Swiss Travel Passes: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request.html

I wish you a nice stay in Switzerland.

Kind regards.

GiorgiaB

View solution in original post


All Replies
Highlighted

Re: Ticket cancellation

Moderator

Hello @CHA2 

Please fill in the online form for the request of refund and send also the order number of the Swiss Travel Passes: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request.html

I wish you a nice stay in Switzerland.

Kind regards.

GiorgiaB

View solution in original post

Re: Ticket cancellation

New Author
0 Likes

To : GiorgiaB

Thanks for your quick reply.

I filled in refund form and sent.

from CHA2( SEUNG EUN CHA)

Highlighted

Re: Ticket cancellation

New Author
0 Likes

Hi, Georgia B.

I got your refund amount with thanks.

Hawe a nice day!!

From Cha2 (Seungeun Cha)

Highlighted

Ticket cancel

New Author
0 Likes

Hello , i bought train return ticket from to Bern. 09.02.2020 Ticket id 001258071855 and bern to geneve  date 09.02.2020 id no: 52741695379 And other person    return ticket date 09.02.2020  from geneve to Bern id 168857998005 and bern to geneve date 09.02.2020 ticket id:  688009959590 . What should i do? İ want to return mu money my credit card .
Many thanks

Highlighted

Ticket cancellation

New Author
0 Likes

Hello , i bought train return ticket from to Bern. 09.02.2020Order no 001258071855 and bern to geneve  date 09.02.2020  Order no 52741695379 And other person    return ticket date 09.02.2020  from geneve to Bern order no 168857998005 and bern to geneve date 09.02.2020 order ticket  688009959590 What should i do? İ want to return mu money my credit card .

Highlighted

Re: Ticket cancellation

Moderator
0 Likes

Hello @Selma08 

GiorgiaB has already answered also to your question as you can see above. Please follow the instructions for a refund

Kind regards,
FatimaH