Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You can discover and actively shape the digital services of SBB here.

Back Forward

Step 3

You will find tips and tricks about train travel here.

Back Forward

Step 4

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our support form for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, etc.).

Ticket cancellation

New Author

Order no 493474459  orderdate:11 July,2019
I purchsed 3 tickets (Z-Pass A Welle-ZVV Day Pass) for the ticket from Turgi to Schloss laufen am Rheinfall. But After that, I bought 3 RAILEUROPE(Swiss Travel Pass) 2nd class 3 days. I will use Swiss Travel Pass when I visit Schloss
Laufen am Rheinfall & other places during 27 Aug, 2019-29 Aug, 2019.
Accordingly, Z-Pass A Welle-ZVV Day Pass seems NO need.
If my understanding is correct, I'd like to cancel below ticket 1,2 & 3;
Order no493474459
passenger:Ticket 1:SEUNG EUN CHA, 
                  Ticket 2:SHIN JA KIM
                  Ticket 3:SEUNG MIN CHA
By chance, can you inform if Ineed Z pass A well-ZVV Day pass,
in spite that I bought Swiss Travel Pass?

i'm not sure if it is correct that I should write my message in this column.
If not, please let me know.
If possible, please email me(, as well.

Re: Ticket cancellation


Hello @CHA2 

Please fill in the online form for the request of refund and send also the order number of the Swiss Travel Passes:

I wish you a nice stay in Switzerland.

Kind regards.


Re: Ticket cancellation

New Author

To : GiorgiaB

Thanks for your quick reply.

I filled in refund form and sent.


Re: Ticket cancellation

New Author

Hi, Georgia B.

I got your refund amount with thanks.

Hawe a nice day!!

From Cha2 (Seungeun Cha)